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Customer Service

Shipping Times

You can see the estimated arrival dates of your order during checkout.

To calculate the estimated arrival dates, we add the time it takes to process your order before it ships plus the time it takes to arrive at your shipping address after it leaves our warehouse.

Most packages in your order can be tracked via our carriers' ites. It may take up to 1 business day for your information to be posted on the carrier's ite from the date your order is shipped. Order tracking is available for orders placed within the last 60 days. Sign in to your account to track a shipped order.

We're sorry, at this time we cannot provide tracking information for international shipments.

Please note:
CafePress does its best to ensure your delivery arrives on time. However, delivery dates are not guaranteed and your order may arrive after the estimated arrival date for various reasons, including unforeseen delays.

For example, your order may arrive after the estimated arrival date you see in checkout for any of the following reasons:

  • Order contains items with longer than 2 day processing time, except books
  • Large orders that have more than 100 items may require longer processing time
  • Delivery is to a P.O. Box or APO/FPO address
  • Delivery is outside the 48 continental United States
  • Delays for Canada and International orders due to customs clearance
  • Delays due to problems with credit card authorization and verification
  • Problems with uploaded designs or media that do not meet our recommended requirements encountered during processing of your order


Shipping Methods

CafePress offers several shipping methods to choose from. You will see which shipping methods are available for your shipping address during checkout.

Depending on where your order is shipped, the following shipping methods may be available:

Shipping Method Estimated Arrival
Economy Usually arrives in 7 - 9 business days
Standard Usually arrives in 4 - 6 business days
Premium Usually arrives in 3 - 4 business days
1 Day Order by noon EST, get it next business day!
Canada Usually arrives in 11 - 15 business days
International Usually arrives in 11 - 15 business days

1 Day Shipping
Most items ordered by noon EST on a business day will arrive next business day. Orders placed after noon EST will arrive in 2 business days.

Large orders that contain more than 100 items, books and other items that may require longer processing times will arrive the next business day after they are processed and shipped.


Shipping Costs

We calculate shipping cost for each shipping method based on the type and quantity of items in your order. For instance, an order that contains 2 sticker items costs less to ship than an order containing a sticker item and a framed print item.

Shipping and handling charges are as follows:

All items
(except Stickers, CDs, single Button, single Magnet, single Greeting Card)

Shipping Method First item cost Additional item
Economy 5.00 0.40
Standard 7.00 0.40
Premium 13.00 2.00
1 day 20.00 5.00
Canada 6.00 3.00
International 7.00 4.00

Posters, Yard signs and Framed Prints are shipped in separate packages. If your order contains a Poster, yard sign or Framed Print and another item, you will be charged 2 first item shipping costs.

In most cases, Economy shipping is not available for orders of more than 5 items due to our carrier's weight restrictions.

Examples for Economy shipping:

  • Shipping 2 T-Shirts will cost $5.40 ($5.00 first T-Shirt + $0.40 additional T-Shirt)
  • Shipping a T-Shirt and a Poster will cost $16 $10 ($5.00 first T-Shirt + $5.00 first Poster)
  • Shipping 2 T-Shirts and 2 Posters will cost $10.80 ($5.00 first T-Shirt + $0.40 additional T-Shirt + $5.00 first Poster + $0.40 additional Poster)

Orders that contain ONLY Stickers, CDs, single Button, single Magnet, single Greeting Card

Shipping Method First item cost Additional item
Economy 1.00 0.30
Standard 7.00 0.40
Premium 13.00 2.00
1 day 20.00 5.00
Canada 3.00 0.50
International 4.00 0.50

Examples for Economy shipping:

  • Shipping a CD and a single Button will cost $1.30 ($1.00 first CD + $0.30 additional Button)
  • Shipping a CD and a poster will cost $6.00 ($1.00 first CD + $5.00 first poster)

Canada & International Orders
CafePress does offer shipping to Canada and other countries outside the U.S. However, you may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance are the responsibility of the recipient. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Customs forms for all international packages list the value of your order's contents by product type. For instance, orders containing T-shirts, mugs, and mousepads will be listed in a way similar to the following example:

T-shirt value: $15.99
Mug value: $10.99
Mousepad value: $10.99


Multiple Shipments

The items in your order may arrive in different shipments. Depending on the type, quantity and weight of items in your order, we may pack and ship them in different packages to ensure that they arrive on time and undamaged. Most packages are trackable via the carriers' ites. Sign into your account to track an order. Packages that are trackable will have a 'Track' button on the Order History and Order Detail page.


Returns & Exchanges offers a 30-day money back guarantee on all products. If you would like to return or exchange an item, please contact us to fill out a request form, and we will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable.

CD Return Policy
CDs purchased from can be returned within 30 days of receipt of shipment via our Returns Center. CDs must be unopened and still in their plastic wrap.

Defective CDs will be exchanged for the same CD title.


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